Rachad Davis
Author Bio
Rachad is an experienced and highly skilled content specialist with a passion for storytelling. With an extensive background that includes stints in the public and private sector, Rachad spends his time at Qualtrics bringing customer stories to life and championing all things Experience Management.
Articles attributed to Rachad Davis
Turning reactive CX into proactive CX
For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...
By Rachad Davis
Patient-centric innovation isn’t a numbers game - it’s a people game
As companies tweak processes to fit in today's digital age, healthcare organizations have followed suit as patients have grown accustomed to rapid, convenient services in other areas of their lives. B...
By Rachad Davis